Lavoy Pet ExpressBack to Home

Privacy Policy

Last Updated: June 2025

Welcome to LAVoy Pet Express. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (www.lavoypetexpress.com / lavoypetexpress.com).

1. Information We Collect

To provide our pet transportation and care services, we collect various categories of data:

Personal Information

  • Account Data: Full name, email address, and phone number provided during registration.
  • Profile Media: Profile photos (optional).
  • Addresses: Physical addresses for service pickup and delivery locations.
  • Pet Profiles: Information about your pets, including names, breeds, sizes, weights, photos, medical notes, and aggression status to ensure safe handling.

Location Data

  • Live Tracking: Real-time GPS location of drivers during active transport or adventure bookings to provide safety and progress tracking.
  • Addresses: Pickup and drop-off location coordinates and addresses.

Payment Information

  • Payment processing data for transactions (GCash, Maya, credit/debit cards).
  • Wallet transaction history and balances.
  • Note: We do NOT store your full credit card numbers on our servers. All sensitive financial data is handled securely by our payment processor, PayMongo.

Device & Technical Data

  • Push notification tokens (via OneSignal) to send you booking updates.
  • Device identifiers for proper push notification delivery.
  • Session cookies to maintain your authentication state.

Media & Documents

  • Photos and videos uploaded during service tracking (e.g., proof of pickup/drop-off).
  • Provider verification documents (government IDs, licenses, certifications) for safety and vetting.

2. Third-Party Services We Use

We integrate with trusted third-party services to deliver our core functionalities. These providers have their own privacy policies governing their processing of your data:

3. How We Use Your Data

We utilize the collected information for the following purposes:

  • Service Delivery: To connect customers with drivers and service providers, process bookings, and facilitate payments.
  • Safety & Security: To verify provider identities, track active trips for safety, and manage pet behavioral warnings.
  • Communication: To send you booking confirmations, live tracking links, chat messages, and support updates.
  • Analytics & Improvement: To monitor app usage, resolve technical issues, and improve our platform features.

4. Data Sharing & Disclosure

We do not sell your personal data. We only share your information in the following circumstances:

  • With Service Providers: Drivers, groomers, trainers, and boarders assigned to your booking will receive necessary details (name, pet info, address) to complete the service safely.
  • With Processors: Payment processors and technical infrastructure partners mentioned above.
  • Legal Requirements: If required by law, subpoena, or other legal processes, or to protect the rights, property, or safety of our users or the public.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Transaction histories may be kept longer to comply with tax and legal obligations. Upon a verified account deletion request, your primary personal data is securely erased or anonymized from our active databases.

6. Children's Privacy

Our services are not intended for or directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it immediately.

7. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correct: Update or fix any inaccurate information in your profile.
  • Delete: Request the deletion of your account and associated personal data (subject to legal obligations). You can initiate this directly within the app or by contacting support.

8. Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: support@lavoypetexpress.com